How Factoring Companies Manage Freight Bill Disputes
Until such time as the dispute is resolved, the invoices will remain ineligible for funding.
On occasion, customers will dispute their invoices based on some level of dissatisfaction with the freight service or inaccuracy of the invoice. Ensure the factoring company you work with is dedicated to facilitating quick resolution with prompt reporting of any such issues. The report should record invoice details and identify the reason as to why payment is being withheld. With this information, the trucking company can take affirmative action to resolve the issue and remove the dispute. Until such time as the dispute is resolved, the invoice will remain ineligible for funding.
Figure 3-3: The Dispute Resolution Process
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